What’s The Lifeblood Of Any Business

by Gary Loper on April 29, 2017

Good customer service is the lifeblood of any business updated
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. It’s all about sending them away happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn become repeat customers.

If you’re a good salesperson, you can sell anything to anyone once. But, it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers –
a relationship that the individual customer feels that he would like
to pursue.

How do you go about forming such a relationship?

Remember the one true secret of good customer service and act accordingly:

“You will be judged by what you do, not what you say”.

Providing good customer service and building better customer relationships is a simple thing.

My 15 Tips:

  1. Listen and reflect back to the comments and questions.
  2. Be impeccable with your word.
  3. Under promise, over deliver – provide more value than you receive
    in payment.
  4. Always be connecting and networking – suggest new friends to people who can help them grow their business or solve their problems.
  5. Give compliments and referrals – even to a competitor if they can do a better job helping the customer.
  6. Ditch the Pitch – strive to connect and engage – always be Serving, NOT Selling.
  7. Nurture your connections – keep notes if necessary on what is going on in their personal life.
  8. A huge mistake made by many in Twitter is setting up your account, and start blasting your promotional messages.
  9. My strong suggestion is that you have to earn the right to ask them
    to invest in you.
  10. Do NOT sell anything until you have 2K followers and tweets.
  11. Just like NPR and PBS they offer high quality programs 24/7/365, and have earned the right to ask for donations during telethons. We don’t mind it because of the value they have already shared with us.
  12. You have to invest before you can start collecting the dividends.
  13. You can’t go into a bank and open an account with the bare minimum, and turn around and expect to get a big loan without
    any collateral.
  14. Give valuable content that enriches the lives of your audience and customers.
  15. Build that ‘know, like and trust relationship’ needed to help them make their decision to spend their money with you.

My BIZ BOOSTER TIP: Giving builds Better Business, both on and off line.

Tweet me @GaryLoper and let me know how this tip works for you.

Let’s Get Better Acquainted
& Explore Collaboration Possibilities 

As much as I love all social media and all the wonderful connections I have made, I really like to get to know the people in my network on a deeper level.

Would you be open to a call/Skype, sometime soon?

Grab a spot on my calendar, or let me know the times that would fit your schedule better.


Know Your Fears

by Gary Loper on April 22, 2017

What Lies Within You - Afraid to Fail

Years ago I experienced deep emotions, unaware of its impact and weight. I was absolutely afraid of failure. Deep inside a voice was telling me that I would not be loved if I failed. Growing up I had a strong desire to receive endless love and support. I never felt I received that support. Because I did not see it, I continued to feel that I needed to be and do better the next time. Part of the family patterns that surrounded me was rarely displayed, anyone admitting a mistake, even years afterwards – in spite of the results. So, my programming was set, always strive to be the best, but never receiving the rewards. And, even when a mistake or undesired results happened, do not admit it to anyone. Years of trying to get everything lined up to be perfect handcuffed me, until I shifted my mindset.

The old saying of getting your ducks in a row seemed to fit. The trouble is . . . what is the probability of getting ducks in a row?  Even if you can, they probably will not stay there for long. So,the cycle continued and nothing was achieved.

Over the years I attended countless motivational, business, and spiritual events that left me charged up on one level, but I would be kicking myself on the inside. I felt that I could have done a better job presenting the material. But, I did not allow myself the opportunity to be visible, put myself out there, for fear that it would not be perfect.

Butterfly is beautiful and free of the cocoon

There came a time when the caterpillar could no longer stay as is and struggled to become what it knew itself to be. Finally the butterfly is beautiful and free of the cocoon.

In recent years I have taken opportunities, starting out with small steps, in which I built up my self-confidence and let go of perfectionism.  I began to take on bigger challenges and stages.

What lies within you that eats you up? Knowing that if your passion was left unfulfilled, how would it affect the rest of your life?

If you can’t make a mistake, you can’t make
anything. ~ Marva Collins

You may be interested in reading, ‘Take It Off the Mat‘, Yoga Philosophies in Life & Business.


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